Our Terms and Conditions
In using this website you are deemed to have read and agreed to the following terms and conditions:
1. Introduction
These terms and conditions apply to the use of the website, simplyfolders.co.uk (the “Website”) or orders which may be placed by other methods. You confirm that you have read these terms and conditions and agree to adhere to them in their entirety when visiting our website at simplyfolders.co.uk or by placing an order at Simply Folders Ltd. Please refrain from using this Website if you do not agree to these terms and conditions.
These terms and conditions apply to all our orders and are not subject to any other contractual terms defined by you, the buyer. By clicking in the box to accept our terms and conditions, you are accepting that these are the terms and conditions under which the sale is bound.
We may update or vary our terms and conditions from time to time, so check for periodic changes.
2. TRADING DETAILS
When you order with us through this website, you are contracting with Simply Folders Ltd, a limited liability company, incorporated in England & Wales .
Registered office: 4 Hadleigh Business Centre, 351 London Road, Hadleigh, Essex. SS7 2BT
Email address: info@simplyfolders.co.uk
Telephone number: 0207 1128718
VAT registration number: GB 389815925
3. ORDERING – all orders must be placed through our website at simplyfolders.co.uk or by email. We do not accept telephone orders or requests for prices via the telephone.
3.1 PRINTING AND ARTWORK
3.1.1 CMYK and ‘Spot’ Colours
Artwork must be supplied to us in a press-ready PDF (font embedded) format, in CMYK with a minimum 300dpi resolution. We process jobs in CMYK format as standard. We cannot take responsibility for colour reproduction of RGB files, or files supplied outside of the specifications given. Any ‘spot’ colours will be converted to CMYK as standard. If a specific ‘spot’ colour is required, this must be specified at the time of ordering and will attract an additional fee
3.1.2 Colour Variations
We print to standard ink densities in a ‘ganged up’ format as standard. Variations in printing can exist. We will not be held responsible for any variations in colour, either from previous products supplied by us or from work provided from a third party. Also note that variations may exist due to the nature of the paper or lamination chosen. However, if a colour match is required for consistency with other products, a printed sample MUST be supplied to us. Please note, we do not hold samples of previous work.
For uncoated stocks, while an attractive solution since they can be visually appealing, have an inherent limitation in performance. Dot gain may increase making a slightly darker image, and the paper does not retain the ink to the same degree as a coated stock; heavy ink may take an increased period to dry and some amount of setting-off may occur between pages during finishing and after completion of the finished product. We will work to minimise these issues, but we cannot guarantee the performance of these papers if we provide reasonable care in producing the final product.
You can send colour match samples so that we could match them at the press. If you need to colour match more than one job, for each job you need to send separate colour match samples.
3.1.3 Proofs
We will print your artwork as you supply it or as approved by you if created by us. We do not proof read artwork, nor do we check artwork for date validity or expiration. We will not be held liable for any mistakes in the artwork. If we prepare or assist with your artwork preparation, full responsibility still remains with you for the accuracy and viability of the finished product. We will not be held responsible for any errors, omissions, spelling mistakes, design issues in the artwork or template creation whether created by us or yourselves. The final proof approval is the clients' responsibility.
3.1.4 Bleed
There should be a 3mm bleed around the finished artwork. We will not be held liable for errors generated due to insufficient bleed.
3.1.5 Alignment
In order to finish and/or align your job professionally, we may need to trim jobs during the finishing process. We will proceed with a trim if the finished job dimension is altered by less than 1%. However, if the finished job needs to be altered by more than 1%, we will contact you for approval to proceed.
3.1.6 Spot UV Varnish
Where an order is further enhanced and ordered with Spot UV gloss varnish please allow for up to 1mm tolerance in alignment to the print it will overlay. We therefore do not recommend applying Spot UV over fine lines or small/thin text within your artwork. It works best applied over larger, simple block areas.
3.1.7 Folds
When paper and card is folded, there can be a small amount of ‘cracking’ along the spine and it might be less noticeable on lighter stocks. This is normal for folded paper and card. However, if the job requires that a solid colour is printed along the fold, the impact of the cracking can be amplified. Therefore, we recommend that, in the case of solid folded colours, a lamination should be used. Similarly, Spot UV will crack when folded or creased. We are not liable for ‘cracking’, particularly if the paper and card is unlaminated.
3.1.8 Booklets
Booklets should be supplied in a PDF as portrait, single paged. They should NOT be created as spreads with registrations marks. If a landscape booklet is required, please email info@simplyfolders.co.uk for a specific price.
3.1.9 If there are inherent design flaws, we will NOT be held liable for the resultant flawed product. Our standard prices reflect our production performance ONLY. We do NOT provide design review as standard, nor do we check for design feasibility. If design review is required, it will attract an additional cost, which must be agreed before the order is placed.
3.2 DELIVERY
3.2.1 Delivery Dates
We will make every reasonable effort to meet our scheduled production dates. However, there are times, in a production environment, that we may be unable to meet our scheduled production dispatch date. Therefore, our dispatch dates are estimates, not guarantees. We do not accept responsibility for missed ship dates. We do not accept responsibility for loss suffered due to missed ship dates.
3.2.2 Production Times
Production Time starts from the date once both order payment and artwork have been received and ends at the date of DISPATCH from us. It is measured in working days.
The production time is selected at the time of ordering and additional charges are incurred for shorter production times.
The daily cut-off for production turnaround calculation is AT is 11am.
By way of example, if artwork is APPROVED on Monday, before 11am on a 5 working day production time, it will be dispatched from us on the following Monday. If, subsequent to placing an order, a faster production schedule is required, notification MUST be sent to info@simplyfolders.co.uk and the accompanying fee must be paid if we're able to accommodate you. The new production schedule will be executed upon full payment of the additional charge. We will not accept liability for missed ship dates due to non-payment.
Please note, all deliveries weighing in excess of 100kgs will take 48 hours to ship as standard.
3.2.3 Late Expedited Deliveries
Where it has been agreed that an expedited order has failed to meet the agreed service level, we may refund the expedite fee. In the case of standard production times, we will not discount the standard price for a missed delivery date, as stated in 3.2.1 above.
3.2.4 Couriers
We use reputable courier companies to deliver jobs. However, we will not be held liable for failure of a courier company to deliver in a timely manner and we will not compensate for lack of performance on the part of a transport company.
3.2.5 Failure to Deliver
If when your job is dispatched from us, the delivery attempt fails and the goods are returned to us, you will be charged the cost of all re-delivery attempts.
3.2.6 Please note for pallet deliveries only:
Pallet deliveries will provide the pallet to the destination. The end recipient will need to have facilities to receive this type of delivery.
If a delivery is refused for any reason, the additional costs of redelivery will be charged to the client.
3.3 Any modification to a job instructed by a client to any member of our staff, or agreed by any member of our staff, whether in regard to the content of a job, or the performance of a job, will be on a best efforts basis and will not change the terms of the agreement reached when the job is placed. A modification that will change the contractual basis of an order, can be agreed with a director of Simply Folders Ltd and will state explicitly which standard contractual terms are modified by agreement.
4. CLAIMS
4.1 Notification Period.
Any complaints arising from damaged, missing, print errors/ quality issues, finishing errors/ quality issues or short shipped orders, should be reported to us within 2 working days of delivery. Any claims arising after this period will be rejected.
4.2 Damaged/Incorrect Goods
Goods MUST be returned to us in order that we may consider a refund or a reprint. The proof of delivery document MUST be signed as ‘damaged product’.
4.3 Quantity Variation
We have fulfilled our contract with you if we have shipped between 95% and 105% of your ordered quantity. Should a shortage be agreed, the rate will be reimbursed at the pro-rated contract rate.
5. LIABILITY
5.1 Liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.
5.2 We are not responsible for any financial loss suffered by you, including loss of earnings or expenses incurred by you.
5.3 We will not accept responsibility for resold products that are deemed inferior by the end-user, when the product has been printed within standard ink densities, reasonably tolerated within the print industry.
6. ACCOUNTS
6.1 Payment Terms
Orders must be prepaid at the time of ordering, unless we have expressly agreed an account with you. Payment shall be made in full, compliant with the terms of the agreed account. We reserve the right to review and/or remove accounts at any time.
6.2 Interest
We reserve the right to charge 8% interest per annum on all overdue accounts.
6.3 Legal Fees
All legal and administrative fees, including Statutory Demand fees will be charged to your account, in the event of administering overdue accounts and/or the issuing of legal proceedings in the collection of overdue accounts
6.4 Discounts
Discounts are made with the strict understanding that accounts must be settled within the terms of the account. We reserve the right to invoice for said discounts, should you operate your account outside of the agreed terms.
6.5 VAT
UK VAT at the Standard Rate will be added to the price of a job where UK VAT is applicable. It may be the case that a job, for example, a leaflet, becomes VAT-able after the artwork has been supplied, for example, if it is a form. To comply with current legislation, we MUST add VAT in these cases after the order has been placed. You are liable for payment of VAT before the order can be dispatched. Comprehensive details on VAT regulations can be found on the H.M. Revenue and Customs website. We will not accept responsibility for missed ship dates due to non-payment of VAT.
7. Cancellations and Refunds
7.1 To cancel an order, you must email info@simplyfolders.co.uk requesting a cancellation. Cancellation is subject to the following:
7.1.1 If the order has been placed and subsequently cancelled, it may have been plated or digitally printed. You will be charged for the cost of each set of plates made or the cost of the digital print.
7.1.2 Where no fault exists on the part of us and a cancellation has been requested, where a refund has been agreed by us, it will be refunded.
7.1.3 A cancellation fee may be charged where the job is cancelled at the client's request, this fee will be £60+Vat and covers the administrative costs in cancelling the job and refunding the payment.
7.2 We reserve the right to reprint OR grant a refund OR grant a future credit to rectify defective work as we so choose.
7.3 We reserve the right to provide a remedy for any defective work provided by us either by reprinting or refinishing or in such as way as we deem appropriate and shall not be liable to refund. If you unilaterally choose to have work re-done by a third party without specific agreement by us, you automatically revoked your right to any remedy from us. We will not be held liable for such rework and the debt to us will remain valid.
